Employee experience is of paramount importance to management and HR because it drives the company to its goals. Work from home has become a new norm amid Covid 19, and it is going to stay here for a while. Many companies have already embraced the benefits of work from home. Mark Zuckerberg has announced that Facebook employees can continue to work from home. Twitter and Slack have similarly informed their staff that they may continue to work from home indefinitely. Insight of current scenario, many companies are finding different ways to increase the digital employee experience and improve engagement.
Employee experience is something that employees experience at the workplace. It can be anything, interaction with co-workers, work environment, training, and development. On the other hand, the digital experience is the interaction of employees via the digital platform and digital tools that employees use.
Every organization is different. The kind of experience needed from digital or other platforms depends on the type of business. The digital tools used in an organization must enhance the employee experience, increase engagement and improve their experience. However, here are some practices for businesses to improve the digital employee experience.
Businesses need to set a goal of what to achieve with digital tools. Number questions businesses need to face while implementing digital tools:
What are the critical elements of employee satisfaction?
Digital tools required to improve employee productivity
What are the priorities for organizations?
How will the digital transformation affect the workflow?
What are the technologies wanted to implement?
How should employee-management interaction take place?
A proper communication channel over digital tools is necessary to efficiently and continuously communicate with the employees to ensure flawless working. Examine methods to improve the way the organization communicates with its employees. Improving the organization's internal communications tools might entail developing new systems or utilizing new channels to distribute information.
Improving employee experience can achieve only through understanding the employee. Developing or modifying digital solutions based on assumptions is gambling.
Businesses need a basic understanding of how workers operate, their pain points, how they utilize technology, their information requirements, and what is essential to them. This is especially essential for a digital employee experience strategy that considers a wide range of elements that contribute to the overall employee experience.
Employee engagement and honest feedback are essential for the efficient use of digital tools. Employee suggestions and comments are invaluable because they allow you to integrate your digital workplace with real-world experiences. Here are some tips for gathering feedback:
Create a reliable feedback mechanism in digital tools
Create groups for various departments and ongoing products
Announce important notifications and projects beginning via digital platforms so that valuable feedback gets for the same.
Introducing all of the modifications at once is not a smart idea. Everyone may not be an IT expert or have the capacity to grasp new applications quickly. Incremental improvements will assist businesses in making the necessary adjustments more comfortable.
Investing correctly in an onboard solution for employees and individuals who manage it may significantly influence decreasing employee turnover. Organizations lack digital experience since their efforts are not resourced appropriately; the IT team is sometimes out of the hand of ensuring that the right amount of investment and resources are available. Make sure of the availability of resources and expertise before doing the transition.
Understanding employees and using digital tools for employee goodwill are the keys to improving the digital employee experience. For a comprehensive time and attendance management system that provides a platform for employee self-service and network to inter-organizational interactions, please visit our Minop cloud-based attendance solution.